Employees
If there was one key message we heard from almost all speakers it was related to employees:
- how to attract and recruit them
- how to train and motivate them
- how to keep them within the business and the industry

Currently there are not enough efforts made by the industry to attract new people into the spa world and to provide education and training for them. We can’t keep on hiring the same people; we need to think outside the box and recruit outside the box. Asia’s human resource is the biggest in the world and if the spa industry is to grow as anticipated, it needs to lead an educational and vocational training initiative to develop and grow new people for this industry.

At the same time, the potential of our existing employees need to be fully realized, and business and leadership skills need to be achieved that are found in other industries. New skills in the area of consultation, client interaction, and marketing, to mention a few, must be developed to meet the demands of the new wellness revolution.

We are often referred to as the industry that is not well. Many spa and wellness professionals work so hard to create bliss and escape for their clients that they themselves don’t live the principles of wellness. It is important that we make arrangements and create space, time and opportunities to look after ourselves, our employees, as well as our clients. “Walk the talk, being ambassadors or role models of wellness” came across quite strongly in many of the presentations and provoked quiet thought and contemplation amongst delegates.

Overview | Expectations | Impressions | Wellness | Employees | Business | Venue | Conclusion

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